Turn Your Customer Feedback Into Growth

The only feedback tool for retail, public sector & e-commerce that allows you to Automatically Measure, analyze, and take action on your customer journey and feedback.

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14-day free trial – No credit card required

42,041,165 responses
collected in +200

An All-In-One Experience Suite With Customer Journey Automation

The Feedbackly Experience Suite gives you access to all the tools and training you need to create a winning CX strategy.

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Free Feedbackly Trial

Everything you need to build and automate your customer experience strategy. Free for 14 days. No credit card required.

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Analyze and Learn. Simultaneously

Feedbackly Terminal

Collect feedback in your store

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Feedbackly Web

Collect online feedback

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CX Academy

Become a CX expert

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The Feedbackly Workflow


1. COLLECT Customer Feedback

Automatically collect the data throughout the entire customer journey – simultaneously on any touchpoint:

  • Website widget
  • SMS & Email
  • Kiosk at Retail store
  • + a dozen more touchpoints

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2. ANALYZE Experience Data in Real-Time

Industry-leading analytics enables deep dives into current trends and customer sentiment analysis. Everything in real-time and current!

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3. BUILD Customer Journeys with Ease

Use industry standard customer journey templates to track your customer experience from Awareness to Loyalty

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4. Take ACTION At Scale

Notify teams when you receive negative feedback so you can fix problems immediately and react to new leads instantly.

Use And/Or functions to take full control over your feedback and automate new sales from feedback.

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Built by CX Experts – but made for anyone!


You don’t have to be a CX expert to build a winning CX strategy with Feedbackly. And with our CX Academy, you can become an expert in no time!


More than just a software.

Customer Care

Feedbackly’s award-winning customer support and services teams are here to answer your questions, help you master your Customer Experience analytics, feedback, and Strategies, and make sure you’re getting the most out of your tools. You don’t have to go it alone.

All that — plus our detailed help documentation, educational resources, and training programs — means you’ll never feel left out in the cold.

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Start Small – Scale Later


  • Survey creation
  • Full analytics suite
  • Touchpoint management
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  • Visual Survey Customization
  • Multi-Language Surveys
  • Data Export
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  • Advanced Analytics Suite
  • User Rights Management
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Feedbackly plays well with the most popular platforms

“The amount of feedback we get is incredible compared to our other channels. With Feedbackly, we get hundreds of responses every day.”


Marketing Team @ Flying Tiger Copenhagen

Ready To Grow With Feedbackly?

Build your customer journeys and improve your CX with Feedbackly

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