If you can predict your customer’s next move, you have pretty much mastered the art of doing business in the modern world. …
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No one can help you steer your business in the right direction more than your customers, and that’s why their feedback is …
When we launched our biggest product update in years this spring, we made a promise: it was just the beginning. Today, we’re …
Learn how Stockmann, a leading Nordic retailer, uses customer emotional feedback to enhance customer experience and fuel business growth. Many CX and …
Many brands are competing to win their customer’s hearts today, but how many of them are doing it right? As one of …
AI has penetrated almost every field today. But where does it stand in the realm of Customer Experience (CX)? With the rise …
Aligning CX with business objectives can have a profound impact on your organization’s performance and overall growth. In fact, a report by …
We at Feedbackly are thrilled to announce our collaboration with Yrittäjä.io and our partner companies in organizing the Mulligan Tour, Finland’s largest …
In January, we launched Feedbackly 3.0, which brought our customers many powerful new features. We have been actively listening to feedback and …
While you may already know the answer to ‘What is customer sentiment?’, you would want to know its relevance in customer experience …
Customer sentiment analysis remains a core element of feedback management for brands because it gives you critical insight into how your customers …
Conventionally, B2B relations are viewed purely as rational interactions between business entities because partnerships are primarily formed considering performance-related data and cost-benefit …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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