Uuden tutkimuksen mukaan taustamusiikilla on mahdollista vaikuttaa asiakaskokemukseen ja kasvattaa yrityksen myyntiä. Nyt pureudumme ensimmäistä kertaa julkisesti tutkimuksen tuloksiin ja käymme läpi …
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Feedbackly participated as a research partner in a study revealing that brand-aligned, upbeat playlists enhance customer experience and increase spending compared to …
Why is Santa Claus red and the Grinch green? While we may never know the full story behind these iconic color choices, …
Instead of relying on guesswork, impact analysis gives brands a clear picture of what improves your CX and what drags it down. …
Emotional feedback refers to customer sentiments and specific emotions that provide insights and perspectives on your brand and products. A customer’s emotions …
If you can predict your customer’s next move, you have pretty much mastered the art of doing business in the modern world. …
No one can help you steer your business in the right direction more than your customers, and that’s why their feedback is …
When we launched our biggest product update in years this spring, we made a promise: it was just the beginning. Today, we’re …
Learn how Stockmann, a leading Nordic retailer, uses customer emotional feedback to enhance customer experience and fuel business growth. Many CX and …
Many brands are competing to win their customer’s hearts today, but how many of them are doing it right? As one of …
AI has penetrated almost every field today. But where does it stand in the realm of Customer Experience (CX)? With the rise …
Aligning CX with business objectives can have a profound impact on your organization’s performance and overall growth. In fact, a report by …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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