Learn how Stockmann, a leading Nordic retailer, uses customer emotional feedback to enhance customer experience and fuel business growth.

Many CX and marketing professionals have asked for more examples of how customer emotional feedback can be turned into action and visible results. What better way to explore this than by learning from a leading retailer.

Join us on October 1 at 11 am EEST (UTC +3) for a CXforum webinar with Harri Nieminen, Head of Customer Experience and Insight at Stockmann and Feedbackly’s CMO Evely Kaasiku. They will discuss how Stockmann measures and uses customers’ emotional experience data. The main focus of the webinar will be on exploring how emotional feedback is integrated into their processes to improve CX and drive business results.

At this webinar, you will:

• Discover how Stockmann measures customer emotional experiences
• Explore various practical examples of acting on emotional feedback
• Learn the impact Stockmann has achieved through emotional insights 

Welcome to ask your questions or join us to listen only!

Save your free seat here >>

Can’t attend live? Register anyway, and we’ll send you a recording.