When we launched our biggest product update in years this spring, we made a promise: it was just the beginning. Today, we’re excited to introduce Feedbackly IQ – a next-generation AI analysis and insights tool designed to help you get the most out of your CX data.

At Feedbackly, our mission is to empower you to create the happiest customers in the world. Over the past few years, we’ve focused not only on helping you collect higher-quality data but also on enabling smarter, more impactful actions based on those insights.

Check out the video below to learn more about what Feedbackly IQ includes, what makes it unique, and how it works:

What Makes Feedbackly IQ Unique?

Feedbackly IQ isn’t just another AI tool. It’s the “brain” that understands the full context of your customer feedback. It delivers more intelligent, actionable insights than typical AI analytics tools, allowing you to make data-driven decisions with confidence.

Feedbackly IQ will become an essential member of your CX team – making sense of feedback quickly, identifying trends, predicting future outcomes, and guiding you toward smarter decisions.

What’s Inside Feedbackly IQ?

Today, Feedbackly IQ offers AI-powered Contextual Text Analytics with a set of intelligent features that makes open text feedback analysis significantly more efficient for you. Here’s a closer look at its key features:

• Contextual Sentiment Analytics – Automatically identify the sentiment behind open feedback, providing additional insights into customer emotions. This tool works hand-in-hand with your main KPIs, such as EVI and NPS, to give you a more comprehensive view of customer experience.
• Contextual Category Analytics – Automatically categorize feedback into relevant topics, streamlining the analysis process and allowing you to quickly identify key areas of concern or opportunity.
• Contextual Feedback Translation – Break down language barriers by translating feedback from your global customers in real-time, ensuring that no valuable context is lost in translation.

In short, we made Impact Analysis easier so you can quickly identify the factors that most influence your customer experience, allowing you to make faster, smarter decisions to enhance your CX and boost sales.

For example, see which feedback categories grow your EVI or NPS score and which ones drag it down, helping you prioritize actions that directly improve customer satisfaction.

The common thread among these features is context – Feedbackly IQ considers the full picture of your customer feedback to deliver more accurate and actionable insights.

Why is Contextual Analysis Better?

Context matters.

Many AI-powered text analysis tools process words in isolation, missing the bigger picture. Feedbackly IQ, however, examines the full context – including factors like the specific question and your company’s unique environment – to provide a deeper and more accurate understanding of customer sentiment, categories, and feedback translation. This allows you to quickly pinpoint problem areas, identify opportunities, and make smarter, data-driven decisions.

How Feedbackly IQ Will Benefit You?

• Save Time: Automate the analysis of open-ended feedback, freeing up your team to focus on strategic actions.
• Identify Problem Areas Quickly: Get to the heart of customer pain points in record time and fix them.
• Prioritize with Confidence: Know exactly what you’re doing well and which areas need your immediate attention.
• Spot Opportunities: Recognize at-risk customers sooner, and identify upsell potential more effectively.

With these capabilities, you can accomplish more in the same amount of time and take smarter actions to improve CX, ultimately driving more sales and strengthening customer retention.

So, let Feedbackly IQ handle the time-consuming data work, so that you can focus on what matters most – bringing value to your customers and improving business outcomes.

How to Get Started with Feedbackly IQ?

If you are an existing Feedbackly customer, simply reach out to your Customer Success Manager or contact us here. We’re happy to assist you and provide any additional information you need.

Not a Feedbackly customer yet but interested in seeing it in action? No problem! Just book a meeting here or drop us a note on this page, and we’ll be happy to show you more.

We’re thrilled to share this exciting news with you, and there’s even more on the way. Stay tuned for more updates!

With love,

Your Feedbackly Team