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Why is Santa Claus red and the Grinch green?  While we may never know the full story behind these iconic color choices, …

Instead of relying on guesswork, impact analysis gives brands a clear picture of what improves your CX and what drags it down. …

Emotional feedback refers to customer sentiments and specific emotions that provide insights and perspectives on your brand and products. A customer’s emotions …

If you can predict your customer’s next move, you have pretty much mastered the art of doing business in the modern world. …

No one can help you steer your business in the right direction more than your customers, and that’s why their feedback is …

When we launched our biggest product update in years this spring, we made a promise: it was just the beginning. Today, we’re …

Learn how Stockmann, a leading Nordic retailer, uses customer emotional feedback to enhance customer experience and fuel business growth. Many CX and …

Many brands are competing to win their customer’s hearts today, but how many of them are doing it right?  As one of …

AI has penetrated almost every field today. But where does it stand in the realm of Customer Experience (CX)?  With the rise …

Aligning CX with business objectives can have a profound impact on your organization’s performance and overall growth. In fact, a report by …

We at Feedbackly are thrilled to announce our collaboration with Yrittäjä.io and our partner companies in organizing the Mulligan Tour, Finland’s largest …

In January, we launched Feedbackly 3.0, which brought our customers many powerful new features. We have been actively listening to feedback and …