Free EBook: Emotional Value Index (EVI®) – The next big thing in CX since the NPS
Emotions are the key drivers that ultimately determine whether we buy or not. Everything from customer satisfaction to the willingness to recommend is tied to
Emotions are the key drivers that ultimately determine whether we buy or not. Everything from customer satisfaction to the willingness to recommend is tied to
“Sell the sizzle, not the steak.” As the old saying goes, the best way to promote a product is by showing customers how they will
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