Free webinar: Turning One-Time Buyers Into Loyal Customers
Black Friday is known for one-time purchases. Join this webinar to learn how to turn your one-time buyers into loyal customers! Black Friday is just around the corner. We all know this day is all about one-time offers, but it doesn’t need to generate only one-time purchases. The spike in customer acquisition traffic from an […]
How to Use Net Promoter Score Right?
Net Promoter Score (NPS) is a CX metric designed to measure customer loyalty through their likeliness to promote the business to others. It shows you the percentage of customers who might engage in word-of-mouth marketing, advocating for your brand. Companies worldwide utilize NPS to assess brand loyalty and gauge retention rates. But, it’s noteworthy that […]
Free Webinar: How to ensure the needed CX readiness of your organization
Join this CXforum webinar to find out how your organization can engage all the stakeholders of a CX program and how to tackle all the problems throughout the journey. Measuring customer experience is more popular than ever and not without a reason. In the quick pace of technological development, only a very few companies can […]
Why NPS is not enough?
Ah, the NPS! The celebrated KPI was considered phenomenal when it first arrived decades ago. You might be familiar with it too. The Net Promoter Score (NPS) is a metric that helps us assess customers’ likeliness to promote or recommend a brand to others. It asks the customer to rate their answer on a scale […]
Free Webinar: How to use automation throughout the customer journey to boost profits
Join this CX Forum webinar to learn how to use marketing automation to turn your customer feedback into revenue throughout your entire customer journey. More than ever before people are used to getting what they want now. The pace of life is getting faster and this also has an impact on how your customers behave […]
Customer Experience Platform: How To Choose The Right One
If you want to build a customer experience strategy, it needs to be built on strong foundations which are robust enough to evolve and change your business without needing to be rebuilt from scratch. Your strategic planning, program governance structure, and change management efforts go a long way toward building your success. But you also […]