Recording now available! We all understand that the customer needs to be at the center of any successful company’s strategy. But making it happen
For businesses, every purchase is a vote from their customers, endorsing their brand and products. Therefore, customers have always been and will always be the
Ever since Feedbackly was introduced in 2012, it has become a transformative platform, helping businesses to thrive in the market and grow with valuable customer
You’ve taken the first step by becoming aware of the need for the right CX solution. Now the next step, the most crucial, is deciding
During the past few weeks, remote work has increased rapidly as people have had to switch to working from their homes. Many of the largest
The world is going through an unprecedented and rapid change due to Coronavirus (COVID-19). Businesses are being forced to take extreme measure in order to
This story is ongoing and all information is up-to-date as of March 17th, 2020. The information in this article does not apply to regions where
How do you create an effective customer experience strategy? It’s definitely not a short-term plan. Building a CX strategy takes effective planning, management of resources,
We’ve come a long way from the standard 9–5 office job of the 20th century. Coworking spaces now allow employees to work anywhere, anytime, at
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