Survey Monkey but better!
Evely Kaasiku
July 5, 2022
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your
What are the Stages of a Customer Journey?
Evely Kaasiku
May 5, 2022
Brands that nail customer and emotional experience are brands that know their customers in and out. They can predict their customers’ next action and understand
Comparison of The Main Customer Experience KPIs
Evely Kaasiku
April 28, 2022
Understanding and tracking customer experience KPIs is crucial for any business looking to enhance customer satisfaction and loyalty. It is often asked how one should
What Every Business Should Know About Buyer Behavior
Evely Kaasiku
March 29, 2022
Understanding your ideal customer persona is the core element of creating a fabulous Customer Experience (CX) program. It is only once you learn to perceive
Free Webinar: Q&A with Jaakko Männistö: Ask Anything About The Emotional Value Index (EVI®)
Evely Kaasiku
March 24, 2022
Join our chat with Jaakko Männistö and use a chance to ask any questions you might have about the Emotional Experience measurement or Emotional Value
Virtual Fireside Chat with Stockmann: Emotional Experience – What, How, Why
Evely Kaasiku
March 7, 2022
Recording now available! Join us for a cozy fireside chat to learn how and why Stockmann, one of the biggest retailers in Finland, is measuring
Virtuaalinen takkakeskustelu Stockmannin kanssa: Tunnekokemus – mikä, miten ja miksi? (in Finnish)
Evely Kaasiku
March 7, 2022
Liity seuraamme rentoon takkakeskusteluun kuulemaan, miten ja miksi Stockmann, yksi Suomen suurimmista vähittäiskaupan toimijoista, mittaa tunnekokemusta. Milloin? Tiistaina 29. maaliskuuta 2022 klo 16:00Missä? VerkossaKesto: 60 min >> Katso
Pro Tip: A Simple Emotional Experience Survey for Purchase Stage
Evely Kaasiku
February 25, 2022
Emotions go beyond the willingness to promote and recommend as well as ease of use or doing business – CSAT, CES, NPS, etc are good
How to Measure the Impact of Human Emotions on Your Business?
Evely Kaasiku
January 25, 2022
As a business owner, you might already be aware that customer emotions – be it indifference, joy, or dissatisfaction, have an impact on your business.
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