A hassle-free and low-effort experience is often one of the core expectations that customers have when dealing with a business. They prefer brands that are
Collaboration is what makes the magic happen, and that’s why aiwifi and Feedbackly have partnered to offer their customers comprehensive customer experience solutions specifically for
Net Promoter Score® (NPS) is an industry standard for the customer experience industry. It’s as simple as subtracting the percentage of detractors (scored 0-6) from
We’ve recently launched CX Academy, our 8-part CX certification course aimed at giving you a crash course in the basics of building a customer experience
It should come as no surprise that the world of customer experience is in a constant state of change. Some ideas become fads, some fads
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