Monitoring, gathering, and analyzing customer feedback is crucial to improve the customer experience delivered by your business. In fact, good Customer Feedback Management software is
At Feedbackly, we constantly educate our audience on the importance of CX and the many benefits it brings to a business. Now that you have
Feedback is an important resource for businesses to identify their position in the market, the health of their conversion rates, and, most importantly, the happiness
Statistics show that companies with a CX-centric mindset drive higher revenue of 4-8% than their counterparts. There are many more studies that prove customer experience
Net Promoter Score (NPS) essentially measures the likeliness of customers to recommend your business to others. The concept first appeared in 2003 in the article
Emotions have been taking over marketing and the position to be the main driver of our purchase behavior during the past decade rapidly. Today, a
One of the biggest mistakes measuring CX I run with our clients and also companies, in general, is that business people think that “NPS is
To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good thing.
Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent upsell. With Feedbackly, companies can gather
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