There’s no doubt that the field of eCommerce is growing at an unprecedented rate at present, with more and more startups kickstarting their entrepreneurial journey
The global pandemic, COVID-19 has subjected global activities to a lot of changes. As businesses are beginning to brace the new normal, it’s important to
Customer Experience (CX) has begun to impact more and more industries as of recently, and insurance is one of them. As an industry that identifies
Every business is a customer-centric business because every corporation functions with the aim of serving the customer. But, how well does the importance of customers
The retail industry can massively gain from customer experience because of its close-bound relationship with customers. This is especially true for stores that have many
While the eCommerce industry has definitely gained momentum over the past decade, it still has a long way to go. It is true that eCommerce
Social media has proven to be a powerful and indispensable tool for businesses at present. It has changed the conventional ways through which brands communicate,
An online presence can be both a curse and a blessing to business. That’s the hard and bleak truth. If you pay enough attention, you
Customer pain points are various problems your clients experience with regards to your brand and the product. In one of our previous articles, we explained
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