An online presence can be both a curse and a blessing to business. That’s the hard and bleak truth. If you pay enough attention, you
Customer pain points are various problems your clients experience with regards to your brand and the product. In one of our previous articles, we explained
As the leader in your organization, you might be paying a lot of attention to customer experience. You are aware of its true potential in
For a ship to sail in the right direction and reach its final destination, it needs a good captain. But that’s not enough. The support
Conventionally, the competitive advantage of a business organization was focused on price product differentiation. But, with the myriad of choices available for the customer in
Identifying Common Customer Pain Points In a perfect world, there would be perfectly happy customers and businesses. But, the world we live in, every business
CX Professionals know that well-developed customer experience can have a positive impact on the business as a whole. Forrester writes how CX can increase profits
Customer Experience is not something that can be studied at universities, or at least not in many. And it is not something that has its
As a CX professional, you are responsible for the whole organization in a way. It might sound weird but simply put, if your company starts
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