The world is going through an unprecedented and rapid change due to Coronavirus (COVID-19). Businesses are being forced to take extreme measure in order to
Do you understand the KPIs that you’re measuring? Think about that question for a few seconds. Most people would answer, “Yes of course, why else
There are as many approaches to customer experience as there are professionals in the field. But when talking about the cornerstones, we’re explicitly referring to
It has become a tradition for us to map out the coming year from the perspective of customer experience trends. In 2020, we will see
Every company wants to be showered with praise. Feedback is an essential part of modern business. Having a majority of good reviews will make your
Happiness As A Core Need Happiness is a core need of our human existence. Our purchases and interactions with businesses happen on a daily basis,
Experts predict that as early as 2020, close to 85% of customer service interactions will be automated. As artificial intelligence (AI) is slowly being
Your customer’s journey is always unique from other companies, and a customer journey map is like a puzzle. Every touchpoint slots into your customer journey,
A customer journey map is like a puzzle. For eCommerce, this puzzle can be very complex or it can be very straightforward – but the
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