![](/wp-content/uploads/2022/11/ux-indonesia-8mikJ83LmSQ-unsplash-800x530.jpg)
How to Move from NPS to EVI®?
Net Promoter Score (NPS) is a glorified metric in the field of customer experience. Sure enough, the simple question of how likely a customer is
Net Promoter Score (NPS) is a glorified metric in the field of customer experience. Sure enough, the simple question of how likely a customer is
Emotional Value Index (EVI®) is a CX KPI designed to measure emotional experience. It tries to capture customers’ emotional engagement with the brand as they go through different stages of the customer journey. In this regard, emotional experience is customer experience evaluated using emotions.
Emotional Value Index (EVI®) is a relatively new KPI to hit the CX industry in recent times. But, it is quickly becoming one of the
Selecting the right CX software for your business is quite a task. With so many options available in the market and different pricing models, you
EVI® is a CX metric designed to measure customers’ emotional experience with the brand. It is a KPI that helps you track, measure, and analyze
Recording now available! >> Enjoy your free recording here Join our chat with Jaakko Männistö and use a chance to ask any questions you might
If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with customers. It offers
You might be familiar with the benefits of collecting customer feedback and how to do it using numerous channels and KPI surveys. But do you
Lately, there’s a lot of priority given to customer emotions in the field of customer experience. Brands that are in the know about its impact
© 2022