Feedbackly is a front-runner in the new era of Customer Experience where Emotional Experience is brought into the heart of customer-centric thinking. Creating better customer experiences is possible only by improving data quality and therefore the quality of actions taken on better data. Emotional Value Index (EVI®) helps you achieve exactly this, and with the latest updates, we help you take a step to a whole new level. We are excited to announce that we have launched Feedbackly 3.0, our biggest release in years!

Our goal with the big survey update is simple – enable key features and functionalities to collect the highest possible quality of CX data. In the words of Scott Taylor, the Data Whisperer, “Good decisions made on bad data are just bad decisions you don’t know about…yet”. At Feedbackly, we make it our priority that our customers collect the best data and make the smartest possible decisions.

To meet your current and future needs and to help you create the best customer experiences, we are happy to introduce a set of long-awaited product updates:

• Modernized look and feel of surveys – all the question types have gone through a visual uplift to make users love giving feedback even more than before
• Expanded Font Library – more fonts for maximizing the look and feel of your brand
• Back button for easier survey navigation – enhanced user experience by enabling users to modify their responses
• Slider question type update – it’s now in horizontal format to improve its usability on digital channels
• Select question type update – now you also have Dropdown Select to allow you to create surveys with a large amount of options conveniently
• Reverse Satisfaction or NPS scale – choose if you want to display scales from left to right or right to left
• Response time customization – customize the time limit for completing the survey or add an expiration date and time
• One Page Survey – display all questions on a single page. If you’re looking for a form type of survey, then the one page survey view of a survey is the best solution for that.
• Accessible Survey Theme – make your surveys accessible now with only one click. The accessible theme of your survey’s visual appearance complies with the international accessibility standard WCAG 2.1.

And it doesn’t end here! It’s just the beginning! We are already working on the next exciting features and plan to step by step roll out additional much-wanted updates to help you provide world-class customer experiences.

Check out the video below, where Jaakko Männistö, CEO and founder of Feedbackly, tells more about how Feedbackly 3.0 helps our customers become CX heroes and get a sneak peek into our exciting product roadmap for the future:

Excited to try it out yourself? Log in on your Feedbackly dashboard to explore it further or test the Survey Design 3.0 demo surveys here.

If you have any questions, please feel free to contact your Customer Success Manager or message us on our website here. We’re happy to assist you and provide additional information.

We hope you’re as excited as we are. Stay tuned for more great news!

With love,

Your Feedbackly Team