Have you ever wondered why Feedbackly is so popular? Well, it’s no surprise, given that we have cultivated a reputation for being an iconic, if not the best CX software provider for years! Over the years, we have helped clients from different sectors create killer CXM programs and get on board with their customer expectations.

If your brand wants to realize its true potential in shining out among a sea of competitors, customer experience is the way to go. Customer experience encompasses every interaction you have with your customers, helping you understand their preferences, behaviors, and pain points. A feature-rich and reliable CX software is how you can put your CX program into action.

Why Feedbackly is the best CX software?

Feedbackly is an all-in-one CXM software with a host of useful features to help you get to know your customers better. Utilizing the power of client feedback, our platform guides businesses in streamlining the buying journey and the overall customer experience. It’s the only tool that measures customer emotions with the help of the revolutionary emotional experience KPI called the Emotional Value Index EVI®. Feedbackly is all you need to monitor the pulse of your customers and keep them happy and loyal!

Feedbackly also allows brands to curate effective customer acquisition and retention strategies with predictive analytics and grow their business with steady momentum. Our platform will help you attract new customers.

Here are some eat features that come with Feedbackly!

Emotional Experience and EVI®

Emotional experience is becoming a quintessential element in the realm of CX as more and more brands have begun to realize the power of customer emotions in driving purchases and loyalty. We have the tools and methods to help you measure and analyze it. In fact, Feedbackly is the only CX software that lets you measure emotional experience through EVI®.

Coined by our experts, EVI® helps you keep track of how customers feel at different touchpoints. You can use it to find out what emotions drive the highest sales and how different emotions affect churn and retention rates.

Customer Journey Measurement

With Feedbackly, you can keep track of customer emotions with omnichannel feedback collection from the moment they come in contact with your brand until the advocacy phase. You can map out multiple customer journeys to fit different customer profiles using our templates. Our CX software enables the automation of data collection and analytics throughout the customer journey/employer journey.

Here’s how Feedbackly enables a powerful and comprehensive customer journey measurement to give you in-depth insights into your brand’s performance based on the customer’s emotional experiences.

• Wide range of features: Feedbackly provides a range of features to collect, analyze, and act on customer feedback effectively. From customizable and ready-made survey templates to sentiment analysis to customer journey mapping, our CX software comes with everything you need to derive the best value for your CX program.

• Multi-channel feedback collection: Our software is designed to help you reach customers both online and on-site. You can gather feedback from any channel using our platform. Whether it’s SMS, email, QR codes, or Feedbackly Terminals installed at physical stores, our platform has got you covered. 

• Personalization: Feedbackly also allows brands to customize the appeal of their feedback surveys to match their brand’s personality, ensuring a consistent and professional customer experience.

• Real-time data analysis: You can have access to fresh and the most accurate data and make timely decisions to suit evolving consumer expectations and market trends. You can also set up real-time alerts to notify you immediately about critical feedback and take prompt action.

Seamless Integration with Operational Data

We understand the importance of combining your CX data with other operational data for a more thorough analysis. Feedbackly integrates seamlessly with most of the most renowned platforms like Slack, Teams, Salesforce, Hubspot, Pipedrive, and Mailchimp.

Integration can help in taking your CXM up a notch, identifying your hottest leads, and making the right move at the right time. It also helps you and employees in other divisions to take prompt action on relevant feedback and obtain useful correlations.

It’s time to make your CX data shareable with other departments and functional units within the company to meet customer satisfaction together. With Feedbackly, scaling up your growth with a holistic approach has never been easier!

Are you hoping to kickstart your CXM program or upgrade the existing one with Feedbackly? Get in touch with us, and we will assist you!