Delivering an exceptional customer experience from day one is a deluded theory. It’s impossible. If you look at Google’s first appearance on the …
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Customer loyalty is a marker of a good customer experience. A loyal customer implies a happy customer. A report on CX trends …
Ah, the NPS! The celebrated KPI was considered phenomenal when it first arrived decades ago. You might be familiar with it too. …
From time to time our customers and people ask me what is the thing that makes you different and better for your …
Customer feedback helps businesses view their brand from a customer’s perspective. You get a better understanding of the strengths and pain points …
Join this CX Forum webinar to learn how to use marketing automation to turn your customer feedback into revenue throughout your entire …
Brands that nail customer and emotional experience are brands that know their customers in and out. They can predict their customers’ next …
Understanding and tracking customer experience KPIs is crucial for any business looking to enhance customer satisfaction and loyalty. It is often asked …
Understanding your ideal customer persona is the core element of creating a fabulous Customer Experience (CX) program. It is only once you …
Join our chat with Jaakko Männistö and use a chance to ask any questions you might have about the Emotional Experience measurement …
Recording now available! Join us for a cozy fireside chat to learn how and why Stockmann, one of the biggest retailers in …
Liity seuraamme rentoon takkakeskusteluun kuulemaan, miten ja miksi Stockmann, yksi Suomen suurimmista vähittäiskaupan toimijoista, mittaa tunnekokemusta. Milloin? Tiistaina 29. maaliskuuta 2022 klo 16:00Missä? VerkossaKesto: 60 …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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