Emotions go beyond the willingness to promote and recommend as well as ease of use or doing business – CSAT, CES, NPS, …
Welcome to Feedbackly blog!
Looking for a specific topic?
As a business owner, you might already be aware that customer emotions – be it indifference, joy, or dissatisfaction, have an impact …
Customer Experience is one of the major factors that attracts or deters customers from your business. It has the potential to help …
What is brand equity? Why is it important for your business? What does CX have to do with it? Brand equity refers …
Ho ho ho, Merry Early Christmas! We have amazing news for all the CX and feedback fans! 🎅 We have been working …
Does your organization need CX-oriented training? Is it really that important? Can’t you figure it out on your own? Well, the Future …
Recording now available! >> Enjoy your free recording here Technology is developing faster than ever before and this is one of the …
Digital Customer Experience refers to a customer’s overall perception of your business based on their interactions with your business on digital platforms. …
Over the years, CX experts around the world have repeatedly emphasized the importance of adopting a multichannel program. Why? Because customers reach …
Emotions play a big part in our lives. Everything from relationships to day-to-day purchases is governed by emotions up to some extent. …
Webinaari saatavana nyt tallenteena! >> Katso ilmainen tallenne täältä Teknologian kehittyessä entistä nopeampaa, asiakaskokemuksesta ja sen johtamisesta on tullut tärkein pitkän aikavälin …
Ever since customer experience became the defining factor of customer behavior, B2C companies started to invest heavily in improving it. They realized …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
© 2022