Digital Customer Experience refers to a customer’s overall perception of your business based on their interactions with your business on digital platforms. …
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Over the years, CX experts around the world have repeatedly emphasized the importance of adopting a multichannel program. Why? Because customers reach …
Emotions play a big part in our lives. Everything from relationships to day-to-day purchases is governed by emotions up to some extent. …
Webinaari saatavana nyt tallenteena! >> Katso ilmainen tallenne täältä Teknologian kehittyessä entistä nopeampaa, asiakaskokemuksesta ja sen johtamisesta on tullut tärkein pitkän aikavälin …
Ever since customer experience became the defining factor of customer behavior, B2C companies started to invest heavily in improving it. They realized …
If you are engaged in the automotive industry and are looking for resources that would help you optimize the customer experience in …
As a customer-centric business, you would already know that data is the way to enhance customer experience. But, if the actions you …
Our previous article focused on generating leads and attracting new customers to your business using CX data. If you have achieved that, …
Recording now available! >> Enjoy your free recording here One of the biggest questions regarding the collection of customer feedback is: How …
Whether you are a start-up or established business, attracting new leads and customers will remain a top priority in order to propel …
As customers, all of us, at some point in our life, have experienced at least one issue during checkout that either caused …
Monitoring, gathering, and analyzing customer feedback is crucial to improve the customer experience delivered by your business. In fact, good Customer Feedback …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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