If you have implemented a CX strategy for your business, you would know that CX metrics are an important aspect of it. …
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In the customer experience niche, Salesforce has proven to be one of the very valuable tools. It helps companies manage their relationships …
There’s nothing more disappointing than a customer abandoning their shopping cart. You invest so much into attracting them to your business. But …
At Feedbackly, we constantly educate our audience on the importance of CX and the many benefits it brings to a business. Now …
Feedback is an important resource for businesses to identify their position in the market, the health of their conversion rates, and, most …
When it comes to the realm of eCommerce, customers have so many choices. So, the decision to switch from one alternative to …
Recording now available! >> Enjoy your free recording here Measuring CX is more popular than ever, but only a few businesses are …
Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, …
We are going to start with a typical scenario today. You receive negative feedback from customers complaining about your delayed delivery service. …
In an era where customer experience is a key determinant in building a firm’s success and boosting growth, businesses are on the …
If there’s one industry that was heavily disrupted during the pandemic, it is retail. Many retail businesses have lost while others have …
IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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