When it comes to the realm of eCommerce, customers have so many choices. So, the decision to switch from one alternative to …
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Recording now available! >> Enjoy your free recording here Measuring CX is more popular than ever, but only a few businesses are …
Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, …
We are going to start with a typical scenario today. You receive negative feedback from customers complaining about your delayed delivery service. …
In an era where customer experience is a key determinant in building a firm’s success and boosting growth, businesses are on the …
If there’s one industry that was heavily disrupted during the pandemic, it is retail. Many retail businesses have lost while others have …
IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had …
In this digital age, when there are many online platforms for customers to review businesses, feedback can be both an asset and …
Are you disappointed in your CX program because it hasn’t been able to deliver the expected results? It could even be frustrating, …
Feedback surveys are important resources that help businesses assess the quality and success of their Customer Experience (CX) program. But, you cannot …
Statistics show that companies with a CX-centric mindset drive higher revenue of 4-8% than their counterparts. There are many more studies that …
Net Promoter Score (NPS) essentially measures the likeliness of customers to recommend your business to others. The concept first appeared in 2003 …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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