Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and not without …
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Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent upsell. With Feedbackly, …
SMEs are upcoming enterprises that have a long journey ahead of them. With many competitors in the market and limited resources at …
Your customers are the reason for the existence of your business as well as its success. So, providing an excellent customer experience …
Just some time ago I created a post “Qualtrics but better!” and some of the readers commented back, but what about Medallia? …
In our previous post, we addressed the importance of mapping out the customer journey(s) of your business in order to understand your …
If businesses want to provide a stellar customer experience, they have to understand the customer journey of their clients first. Jaakko Männistö, …
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and, if you’re …
Does your business invest in CX? Every year hundreds of CX and marketing professionals like you take the survey to help the …
From time to time our customers and people ask me what is the thing that makes you different and better for your …
As a startup owner, you would have to wear many hats, bearing many responsibilities. So, when someone brings up the topic of …
Here at Feedbackly, we specialize in automating collecting customer feedback data and making it to good use. This way we are also …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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