Despite its popularity, many assume Customer Experience (CX) as a superfluous strategy only meant for companies that can afford quality resources and …
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As a CX professional, you would be aware that customer experience is an indispensable aspect of an organization. But, if the upper …
The eCommerce industry experienced a massive surge in sales during the pandemic when their brick-and-mortar rivals had to shut down. It will …
The concept of Customer Experience (CX) and its importance has always lingered around, but its popularity in the business arena arose in …
Placing the customer at the heart of your business is easier said than done. If you are to tap the true sentiments …
Customer Satisfaction Score (CSAT) is an indispensable CX metric for businesses that focus on keeping their customers delighted all the time. While …
Recording now available! We all understand that the customer needs to be at the center of any successful company’s strategy. But …
If you are just starting off with a Customer Experience (CX) program for your brand, you would know the importance of using …
For businesses, every purchase is a vote from their customers, endorsing their brand and products. Therefore, customers have always been and will …
Ever since Feedbackly was introduced in 2012, it has become a transformative platform, helping businesses to thrive in the market and grow …
The role of banks as the mediator between people and their financial needs have only amplified in the recent past. But, as …
In today’s customer-centric business world, prioritizing customers’ perceptions of your business has become more important than ever. The good news is that …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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