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A decade or two ago, customers were hunting for fabulous products. But, it’s no longer the case. Today, they look for unique …

Customer Experience (CX) has begun to impact more and more industries as of recently, and insurance is one of them. As an …

Every business is a customer-centric business because every corporation functions with the aim of serving the customer. But, how well does the …

Mapping the customer journey is a key element in every Customer Experience (CX) strategy across all industries. Essentially, a customer journey outlines …

Running a service business in a competitive arena is not easy, and you have to utilize every measure possible to generate sales …

The retail industry can massively gain from customer experience because of its close-bound relationship with customers. This is especially true for stores …

While the eCommerce industry has definitely gained momentum over the past decade, it still has a long way to go. It is …

Social media has proven to be a powerful and indispensable tool for businesses at present. It has changed the conventional ways through …

An online presence can be both a curse and a blessing to business. That’s the hard and bleak truth. If you pay …

Customer pain points are various problems your clients experience with regards to your brand and the product. In one of our previous …

As the leader in your organization, you might be paying a lot of attention to customer experience. You are aware of its …

For a ship to sail in the right direction and reach its final destination, it needs a good captain. But that’s not …