Conventionally, the competitive advantage of a business organization was focused on price product differentiation. But, with the myriad of choices available for …
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Identifying Common Customer Pain Points In a perfect world, there would be perfectly happy customers and businesses. But, the world we live …
CX Professionals know that well-developed customer experience can have a positive impact on the business as a whole. Forrester writes how CX …
Customer Experience is not something that can be studied at universities, or at least not in many. And it is not something …
As a CX professional, you are responsible for the whole organization in a way. It might sound weird but simply put, if …
The world is going through an unprecedented and rapid change due to Coronavirus (COVID-19). Businesses are being forced to take extreme measure …
During the past few weeks, remote work has increased rapidly as people have had to switch to working from their homes. Many …
The world is going through an unprecedented and rapid change due to Coronavirus (COVID-19). Businesses are being forced to take extreme measure …
This story is ongoing and all information is up-to-date as of March 17th, 2020. The information in this article does not apply …
Do you understand the KPIs that you’re measuring? Think about that question for a few seconds. Most people would answer, “Yes of …
Net Promoter Score® (NPS) is an industry standard for the customer experience industry. It’s as simple as subtracting the percentage of detractors …
How do you create an effective customer experience strategy? It’s definitely not a short-term plan. Building a CX strategy takes effective planning, …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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