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A useful feature in Feedbackly is adding metadata to the feedback you collect. This enables you to segment feedback, identify users with …

With Feedbackly, you can create surveys using any one of our 8 question types. One of the most useful and versatile types …

Some of the most requested features from our users relate to managing statistics and adding more functionality to add statistical significance to …

There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate …

Feedbackly offers a one-stop solution for larger enterprise customers who want a hassle-free solution to their customer feedback strategy. Feedbackly provides industry-leading …

The biggest mistake that a customer service manager can make is assuming that anecdotal evidence is sufficient in properly identifying the overall …

One of the hardest things to obtain from the company’s perspective is useful customer feedback. Yet, customers are often only too eager …

The single most important reason new products and services frequently fail to find massive commercial success is the misunderstanding of the core difference between innovation and invention.

As you may know, Feedbackly’s survey editor allows you to create an ‘upsell’ question type which is mainly used to collect customer …

Over the past few decades, there has been research at length about the value of optimizing your customer touch points and how important it is to get your customer - facing workers the tools and information they need to provide a better customer experience.

It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this art. One of the most common mistakes we see is only focusing on negative feedback or detractors in the Net Promoter Score terminology.

Feedbackly users are most shocked at the fact that ALL question types are available to our Free-plan users.