Welcome to Feedbackly blog!

The biggest mistake that a customer service manager can make is assuming that anecdotal evidence is sufficient in properly identifying the overall …

One of the hardest things to obtain from the company’s perspective is useful customer feedback. Yet, customers are often only too eager …

The single most important reason new products and services frequently fail to find massive commercial success is the misunderstanding of the core difference between innovation and invention.

As you may know, Feedbackly’s survey editor allows you to create an ‘upsell’ question type which is mainly used to collect customer …

Over the past few decades, there has been research at length about the value of optimizing your customer touch points and how important it is to get your customer - facing workers the tools and information they need to provide a better customer experience.

It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this art. One of the most common mistakes we see is only focusing on negative feedback or detractors in the Net Promoter Score terminology.

Feedbackly users are most shocked at the fact that ALL question types are available to our Free-plan users.

Our platform allows for many different workflows depending on the way you prefer to work. Read on below for some best practices that we have found after analyzing millions of customer feedback responses.

There are so many different customer survey creation platforms available today, so why choose Feedbackly? In short, there is nothing seriously wrong …

When Feedbackly was initially built the founders knew they wanted to grow and flourish the company in a very open way. We …

According to an urban dictionary “A partner in crime” is defined as good friends who get in trouble together or get each other …

When it comes to measuring Customer Experience (CX), it’s important to choose a metric that can be applied throughout the customer journey …