Data, data, data – it is all about data nowadays. Still too often we tend to forget that it is not about the data, …
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In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.
Planning and analyzing a customer satisfaction survey are two major aspects in your daily business. These two factors, when combined could substantially …
With Feedbackly, companies can gather feedback from their customers in all potential touch points from bricks-and-mortar stores to eCommerce sites and even email and SMS.
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through …
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through …
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through …
Do you know when your customer leaves satisfied or when there is a high risk that the negative feedback starts to spread …
What is 360-degree feedback? 360-degree feedback is a tested method of improving productivity and job satisfaction. Responses to a questionnaire usually provided …
Measuring total customer experiences from all touch points, rather than "assuming customer satisfaction" and sharing this information company-wide allows you to implement and execute upon strategies for future success.
More organizations are utilizing online surveys as a method of capturing satisfaction feedback from their customers. Propels in innovation in the course …
We are not the kings of our customers anymore. The tables have turned and nowadays the customer decides how to communicate with …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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