Customer experience reflects the relationship that a business co-creates with its customers. But, the attributes of CX continue to evolve with the …
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CX KPIs quantify the success of your Customer Experience (CX) efforts. They can help you understand how well you cater to customer …
Únete al Webinar para descubrir cómo la Experiencia Emocional está transformando las bases de la Experiencia del Cliente. Fecha: 5 de octubre, …
Rejoignez-nous pour découvrir comment l’Expérience Émotionnelle transforme les fondements de l’expérience client. Date et horaire : le 28 septembre, de 11h à …
NPS is a metric that measures your customers’ likeliness to be your advocates. It was first introduced as “The One Number You …
We like to think that our purchasing decisions are made with sound judgment. In reality, our emotions intercept our thought processes and …
A customer journey or buying journey captures all the interactions between the customer and brand throughout the buying process. As businesses deal …
Ever since we introduced EVI® to our Feedbackly customers, the response has been overwhelming. It’s a metric that seems to hit all …
The importance of customer satisfaction for a business needs no special emphasis. Satisfied customers are likely to purchase more, recommend your product …
While many brands know the importance of collecting feedback, not everyone carries out a systemic approach to using them for improvement. But, …
A hassle-free and low-effort experience is often one of the core expectations that customers have when dealing with a business. They prefer …
Is there a greater joy than hearing your customers rave about your products and service? After all, there’s no better endorsement than …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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