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Gathering feedback is a paramount aspect of a better customer journey and a better customer experience. It is only by understanding your …

The powerful yet free CX Audit is finally here at your service! Creating good customer experiences is more important than ever for …

Emotional Value Index (EVI®), in a word, is brilliant. Not to brag, but the many client testimonials and data prove it to …

Customers prefer businesses that offer a fabulous and effortless customer experience. Brands need feedback to improve their buying journey and meet these …

Net Promoter Score (NPS) is a glorified metric in the field of customer experience. Sure enough, the simple question of how likely …

Emotional Value Index (EVI®) is a CX KPI designed to measure emotional experience. It tries to capture customers’ emotional engagement with the brand as they go through different stages of the customer journey. In this regard, emotional experience is customer experience evaluated using emotions.

Feedbackly helps businesses optimize their customer experience through feedback. We aim to make the process of feedback collection and management easy and …

Emotional Value Index (EVI®) is a relatively new KPI to hit the CX industry in recent times. But, it is quickly becoming …

Selecting the right CX software for your business is quite a task. With so many options available in the market and different …

EVI® is a CX metric designed to measure customers’ emotional experience with the brand. It is a KPI that helps you track, …

Recording now available! >> Enjoy your free recording here Join our chat with Jaakko Männistö and use a chance to ask any …

If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with …