Emotional Value Index (EVI®) is a relatively new KPI to hit the CX industry in recent times. But, it is quickly becoming …
Welcome to Feedbackly blog!
Looking for a specific topic?
Selecting the right CX software for your business is quite a task. With so many options available in the market and different …
EVI® is a CX metric designed to measure customers’ emotional experience with the brand. It is a KPI that helps you track, …
Recording now available! >> Enjoy your free recording here Join our chat with Jaakko Männistö and use a chance to ask any …
If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with …
You might be familiar with the benefits of collecting customer feedback and how to do it using numerous channels and KPI surveys. …
Lately, there’s a lot of priority given to customer emotions in the field of customer experience. Brands that are in the know …
How many impulsive purchases can you recount as a customer? What led you to buy those goods that you didn’t intend to …
Black Friday is known for one-time purchases. Join this webinar to learn how to turn your one-time buyers into loyal customers! Black …
From influencing impulsive purchases to building loyalty, CX can be a transformative strategy for your brand’s success. But, reaping the full benefits …
Net Promoter Score (NPS) is a CX metric designed to measure customer loyalty through their likeliness to promote the business to others. …
Customers love to do business with companies that offer them a happy, rewarding, and effortless experience. Brands that provide a phenomenal customer …
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
© 2022