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You might be familiar with the benefits of collecting customer feedback and how to do it using numerous channels and KPI surveys. …

Lately, there’s a lot of priority given to customer emotions in the field of customer experience. Brands that are in the know …

How many impulsive purchases can you recount as a customer? What led you to buy those goods that you didn’t intend to …

Black Friday is known for one-time purchases. Join this webinar to learn how to turn your one-time buyers into loyal customers!  Black …

From influencing impulsive purchases to building loyalty, CX can be a transformative strategy for your brand’s success. But, reaping the full benefits …

Net Promoter Score (NPS) is a CX metric designed to measure customer loyalty through their likeliness to promote the business to others. …

Customers love to do business with companies that offer them a happy, rewarding, and effortless experience. Brands that provide a phenomenal customer …

For a business, there’s nothing more eye-candy than seeing customers flock to your store, admire your products, and go back with their …

Join this CXforum webinar to find out how your organization can engage all the stakeholders of a CX program and how to …

Customer experience is paramount for a brand’s growth and success. It helps you differentiate your product or service from the rest. Businesses …

Emotions are the key drivers that ultimately determine whether we buy or not. Everything from customer satisfaction to the willingness to recommend …

“Sell the sizzle, not the steak.” As the old saying goes, the best way to promote a product is by showing customers …