CX KPIs to Measure Across Your Customer Journey
Customers love to do business with companies that offer them a happy, rewarding, and effortless experience. Brands that provide a phenomenal customer journey by making their customers feel on top of the world enjoy consistent and high revenue. CX KPIs help you track and measure the quality and efficacy of the customer journey and fine-tune […]
Top 3 Customer Experience Trends to Follow
Customer experience is paramount for a brand’s growth and success. It helps you differentiate your product or service from the rest. Businesses are now making it their top priority to deliver an exceptional customer experience that serves the best interests of their customers. But, as with every other field, CX is evolving. The ever-changing buyer […]
Feedbackly Receives Leverage From The EU
Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent upsell. With Feedbackly, companies can gather feedback from their customers in all potential touchpoints from bricks-and-mortar stores to eCommerce sites and even email and SMS to target intelligent up-sell campaigns based on their customer experience data.
The 4 Cornerstones Of Customer Experience
There are as many approaches to customer experience as there are professionals in the field. But when talking about the cornerstones, we’re explicitly referring to operational customer experience and customer experience management. In other words, what are the basics building blocks of a customer experience strategy and how can you put them together to create […]
The All-New Feedbackly Is Available Now!
If you’ve been following our blog in the last few weeks, you’ll know that today is the day. Feedbackly has received its biggest update ever, and it’s available now. Just log in or sign up to explore the new Feedbackly. If you’re curious about what has changed, check out our last blog post. Here is […]
4 Steps To Create The Happiest Customers In The World
Happiness As A Core Need Happiness is a core need of our human existence. Our purchases and interactions with businesses happen on a daily basis, and make up a large chunk of our lives. Why should personal happiness be separate from our commercial interactions? We buy with our feelings. According to our own data, 20% […]
The True Cost of Bad Customer Experiences
Imagine this: You’re doing everything you can to grow your business. You’ve redesigned your website, you’re sales team is working hard, and you are indeed getting new customers. But your customer churn is through the roof, and you don’t even know if your customers are satisfied. What’s worse, you’re running out of ideas and your […]
How Can You Compete Against Amazon?
It’s a great time to shop online. Supply chains are becoming more efficient, shipping methods are getting cheaper, and now more than ever people from all corners of the world can have their favourite products shipped straight to their front door. Amazon is taking advantage of this more than any other company in the world […]
5 Ways To Boost CX Using Customer Journey Maps
Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies to monitor the many customer touchpoints within their organisation, while continuously improving processes and developing a world-class customer experience. Even though it seems like a relatively new concept, the reality is that we […]