3 Easy Ways To Improve Your Customer Feedback Measurement Strategy
The biggest mistake that a customer service manager can make is assuming that anecdotal evidence is sufficient in properly identifying the overall satisfaction of your customers. Many companies just assume that their customers are happy or worse yet, they fall victim to confirmation bias when looking through support requests or customer feedback. After years of […]
How Do I Analyze My Survey Results With Feedbackly?
Our platform allows for many different workflows depending on the way you prefer to work. Read on below for some best practices that we have found after analyzing millions of customer feedback responses.
More sales with feedback in eCommerce?
Most eCommerce sites are run by data and hard analytics based on what their visitors have done on the site. This is of course very important. However, have you ever thought that the behavioral side doesn’t tell you everything?
How to analyze open and qualitative feedback?
Analyzing the qualitative feedback is truly a challenge. It is time consuming and given with the quantitative feedback, it has to be taken together with it, even while analyzing.
Planning and Analyzing Customer Satisfaction Surveys 101
Planning and analyzing a customer satisfaction survey are two major aspects in your daily business. These two factors, when combined could substantially contribute to the future profits and success or consequent failure of any business endeavor. It must be significant to keep in mind that satisfying your customer is the major key to success of […]
CX Academy 2
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This time we’ll check out what you actually can find when you are logged in and tell you what to do with all the information you’ve collected. In short, we´ll see how […]
CX Academy 1
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This is the first part where we discuss shortly why it is important to ask feedback!
How To Get Started With Your CX Measurement In Multichannel
It is always the hardest part is to get started! For that reason we have put you together a cheat list to start! Here you go – thank me later!