How to Select the Best CX KPIs
CX KPIs quantify the success of your Customer Experience (CX) efforts. They can help you understand how well you cater to customer expectations and what to focus on to do better. When it comes to KPIs, the list is long, with C-SAT, EVI®, NPS, and CES dominating the realm. But do you need everything? Certainly […]
Feedbackly Product Update: tons of pre-built survey templates, new question type, and more (Dec 2021)
Ho ho ho, Merry Early Christmas! We have amazing news for all the CX and feedback fans! 🎅 We have been working hard on great updates, and in fact, the work continues to bring you new awesome product updates. In Feedbackly, our focus is to help our customers gather high-quality feedback data and we wish […]
Free Webinar: How Winning Companies Turn Customer Experience Data Into Action
Recording now available! >> Enjoy your free recording here Measuring CX is more popular than ever, but only a few businesses are following the main principles of Customer Experience Analytics and actually getting valuable insights from the customer feedback gathered. It doesn’t need to be that difficult. CXforum invited two experts to show you how […]
Feedbackly Creates New Customer Experience Software for OP’s ‘Finland’s Best Online Store’ Competition
With the announcement of the ‘Finland’s Best Online Store’ competition a few months ago, we’ve been hard at work over the past few months working closely with OP Bank. Not only are we making this free competition available to every eCommerce company in Finland, we are also releasing a fully-featured analytics tool designed to enable […]