The 4 Cornerstones Of Customer Experience
There are as many approaches to customer experience as there are professionals in the field. But when talking about the cornerstones, we’re explicitly referring to operational customer experience and customer experience management. In other words, what are the basics building blocks of a customer experience strategy and how can you put them together to create […]
Maximize Your Customer Experience This Christmas Week
Christmas is just a week away and we here at Feedbackly couldn’t be more excited! Christmas lights are glowing at every street corner, the smell of fresh Joulutorttu (Christmas tarts) is sweeping through the city. For some (me included) the realization has just set in that this is our last chance to get presents before […]
Feedbackly takes on Catalonia
A week of hard work under the sun… At Feedbackly’s Helsinki HQ, we are strangers to the sun. That’s why we like to treat our employees to a warm getaway every once in a while. This time, we set our sights on the beautiful beach town of Sitges as our new office for the week. […]
5 Reasons Why You Should Invest in Improving Customer Experience
Over the past few decades, there has been research at length about the value of optimizing your customer touch points and how important it is to get your customer – facing workers the tools and information they need to provide a better customer experience.
The Feedbackly way
When Feedbackly was initially built the founders knew they wanted to grow and flourish the company in a very open way. We always thought that through open discussion and flexibility, people can more easily flourish as they feel more respected and they are able to take control of their own lives. We have always encouraged […]