How to get certified in Customer Experience
CX Professionals know that well-developed customer experience can have a positive impact on the business as a whole. Forrester writes how CX can increase profits and revenue. However, a lot depends on the level of CX and how CX strategy is implemented in the company. If higher revenue is the goal of CX, the […]
How to become a Customer Experience professional
Customer Experience is not something that can be studied at universities, or at least not in many. And it is not something that has its own department or silo, as Forbes describes in this article. CX professionals are at the center of organizations. They are cooperating with sales, marketing, support, HR, and IT. Thus Customer […]
The best ways to learn CX
As a CX professional, you are responsible for the whole organization in a way. It might sound weird but simply put, if your company starts losing customers due to poor customer satisfaction and loyalty, you and your colleagues could be out of a job. According to Forrester, CX professionals who are not able to prove […]