How to Generate Sales Through Customer Feedback
In this digital age, when there are many online platforms for customers to review businesses, feedback can be both an asset and a liability. Brands that ignore the power of feedback would not be able to remain competitive in the market. Therefore, it’s important that businesses utilize it to improve their service, fix pain points, […]
3 Must-know Principles about Timing of Feedback Surveys
Feedback surveys are important resources that help businesses assess the quality and success of their Customer Experience (CX) program. But, you cannot use all the surveys for all purposes. There are so many types of feedback surveys ranging from C-SAT to NPS designed to measure different aspects of CX. At the end of the day, […]
Customer Satisfaction Survey: All you need to know
Your customers are the reason for the existence of your business as well as its success. So, providing an excellent customer experience should be an obsession on your part. Customer satisfaction surveys are an important determinant of a good customer experience. If your customers are delighted with your business, they are more likely to come […]
10 Top Customer Satisfaction Survey Questions
Customer Satisfaction Score (CSAT) is an indispensable CX metric for businesses that focus on keeping their customers delighted all the time. While CSAT is a measure of customer satisfaction level, it is also a measure of a brand’s effort to prioritize their clientele above anything else. In order to measure CSAT effectively, brands have to […]
The Main CX Terms that You Should Know
Although Customer Experience (CX) is a mature concept, it’s recognition as a standalone field with separate strategies and practices is relatively new to the business world. But, the importance of CX is being realized by both small and large companies today. If you are new to the field of CX or hoping to integrate CX […]