How Customer Emotions Drive Business Success
Is there a greater joy than hearing your customers rave about your products and service? After all, there’s no better endorsement than positive client feedback to highlight the value of your business. Positive feedback primarily stems from positive emotions. Therefore, for businesses, understanding and influencing customer emotions is important, if not critical. It can help […]
Free Survey Templates – Feedbackly
Gathering feedback is a paramount aspect of a better customer journey and a better customer experience. It is only by understanding your clients that you can fix the bottlenecks and perfect your strengths. Without surveys, businesses will have to navigate their customer experience program with a blind eye through assumptions and skewed perspectives. If you […]
Free CX Audit – Evaluate the Current State of Your Customer Experience Program
The powerful yet free CX Audit is finally here at your service! Creating good customer experiences is more important than ever for companies – people choose you or leave you based on the experiences your business creates. That brings us to the next question – do you know what is the status of your CX […]
Feedbackly Vs. QuestionPro – Which CX Software Is Better?
Selecting the right CX software for your business is quite a task. With so many options available in the market and different pricing models, you might be confused as to which is better. The question to ask is which platform will go above and beyond to help you create a fabulous experience for your clients. […]
How to Translate Your Customer Feedback Data into Numbers?
You might be familiar with the benefits of collecting customer feedback and how to do it using numerous channels and KPI surveys. But do you know how to optimize its rewards? If not, you are not alone. Although many businesses have increased their focus on gathering customer feedback data, they are not sure how to […]
CX KPIs to Measure Across Your Customer Journey
Customers love to do business with companies that offer them a happy, rewarding, and effortless experience. Brands that provide a phenomenal customer journey by making their customers feel on top of the world enjoy consistent and high revenue. CX KPIs help you track and measure the quality and efficacy of the customer journey and fine-tune […]
Boost Your Sales with Emotional Value Index (EVI®)
For a business, there’s nothing more eye-candy than seeing customers flock to your store, admire your products, and go back with their hands full. But does this seem like a far-fetched dream for your business? Then, what you need is a fresh strategy! If your business is not profiting from a higher number of sales […]
How to Generate Sales Through Customer Feedback
In this digital age, when there are many online platforms for customers to review businesses, feedback can be both an asset and a liability. Brands that ignore the power of feedback would not be able to remain competitive in the market. Therefore, it’s important that businesses utilize it to improve their service, fix pain points, […]
How to use NPS (Net Promoter Score)?
Net Promoter Score (NPS) essentially measures the likeliness of customers to recommend your business to others. The concept first appeared in 2003 in the article on Harvard Business Review, which identified NPS as the “only number you need to grow.” After all, loyalty is a strong reflection of good CX. Today, it has become a […]