CX Academy 3
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This is the Third part where we discuss what does it mean to run multichannel CX measurement! Usually our customer base is fragmented into different segments based on how they communicate with us […]
CX Academy 2
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This time we’ll check out what you actually can find when you are logged in and tell you what to do with all the information you’ve collected. In short, we´ll see how […]
Increase your sales by listening to your customers
Do you know when your customer leaves satisfied or when there is a high risk that the negative feedback starts to spread on social media? Did you know that it is six times more likely that your customers will tell others about the bad experience he or she had than recommend your service? If you […]
3 tips on how to improve your customer feedback measurement
Measuring total customer experiences from all touch points, rather than “assuming customer satisfaction” and sharing this information company-wide allows you to implement and execute upon strategies for future success.