Survey Monkey but better!
Evely Kaasiku
July 5, 2022
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your
Most Popular Customer Feedback Questions
Ida Salonen
June 23, 2022
Customer feedback helps businesses view their brand from a customer’s perspective. You get a better understanding of the strengths and pain points through them. Surveys
Comparison of The Main Customer Experience KPIs
Evely Kaasiku
April 28, 2022
Understanding and tracking customer experience KPIs is crucial for any business looking to enhance customer satisfaction and loyalty. It is often asked how one should
How Improving Brand Equity Can Increase Your Profit
Evely Kaasiku
December 31, 2021
What is brand equity? Why is it important for your business? What does CX have to do with it? Brand equity refers to the worth
Free Webinar: What’s After NPS? Emotional Experience Is Dominating The CX Market
Evely Kaasiku
December 9, 2021
Recording now available! >> Enjoy your free recording here Technology is developing faster than ever before and this is one of the reasons why Customer
How to Improve Your Digital Customer Experience?
Evely Kaasiku
November 26, 2021
Digital Customer Experience refers to a customer’s overall perception of your business based on their interactions with your business on digital platforms. It can also
Why Gathering Feedback from Mobile Users Is on the Rise
Linda Sinisalo
November 22, 2021
Over the years, CX experts around the world have repeatedly emphasized the importance of adopting a multichannel program. Why? Because customers reach out and engage
Why Should Your Business Measure Emotional Experience?
Evely Kaasiku
November 11, 2021
Emotions play a big part in our lives. Everything from relationships to day-to-day purchases is governed by emotions up to some extent. Have you ever
Ilmainen webinaari: Mitä NPS:n jälkeen? Tunnekokemus valtaa markkinoita suositteluindeksiltä
Evely Kaasiku
November 9, 2021
Webinaari saatavana nyt tallenteena! >> Katso ilmainen tallenne täältä Teknologian kehittyessä entistä nopeampaa, asiakaskokemuksesta ja sen johtamisesta on tullut tärkein pitkän aikavälin kilpailuetu, jota myös
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