Feedbackly’s iPhone Giveaway – And The Winner Is…
As you may know, Feedbackly’s survey editor allows you to create an ‘upsell’ question type which is mainly used to collect customer emails for the purpose of sending automated upsell offers directly to them on a later date. This tool is immensely powerful because you are able to configure these emails to be triggered in […]
5 Reasons Why You Should Invest in Improving Customer Experience
Over the past few decades, there has been research at length about the value of optimizing your customer touch points and how important it is to get your customer – facing workers the tools and information they need to provide a better customer experience.
Why You Should Pay More Attention To Your Promoters
It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this art. One of the most common mistakes we see is only focusing on negative feedback or detractors in the Net Promoter Score terminology.
8 Question Types You Can Add To Your Survey With Feedbackly
Feedbackly users are most shocked at the fact that ALL question types are available to our Free-plan users.
How Do I Analyze My Survey Results With Feedbackly?
Our platform allows for many different workflows depending on the way you prefer to work. Read on below for some best practices that we have found after analyzing millions of customer feedback responses.
Everything You Need to Know About Creating Surveys With Feedbackly
There are so many different customer survey creation platforms available today, so why choose Feedbackly? In short, there is nothing seriously wrong with the functionality of most customer feedback tools. The problem is that they enable tactical customer feedback actions instead of strategic customer experience solutions. With Feedbackly, collecting customer feedback and data is one […]
The Feedbackly way
When Feedbackly was initially built the founders knew they wanted to grow and flourish the company in a very open way. We always thought that through open discussion and flexibility, people can more easily flourish as they feel more respected and they are able to take control of their own lives. We have always encouraged […]
We are looking for partners in crime – Feedbackly partner programs
According to an urban dictionary “A partner in crime” is defined as good friends who get in trouble together or get each other in trouble and laugh about it. Well that is exactly what we are looking for – someone we can get in trouble with, except when is say in crime I actually mean sell […]
Customer Experience Platform: How To Choose The Right One
If you want to build a customer experience strategy, it needs to be built on strong foundations which are robust enough to evolve and change your business without needing to be rebuilt from scratch. Your strategic planning, program governance structure, and change management efforts go a long way toward building your success. But you also […]