Why Is Customer Experience So Important to your business?

There’s a lot of buzz right now around customer experience, but what are people really saying about it? By dedicating themselves to a better customer experience, companies can reap many benefits including: higher revenues and retention, happier employees, recognition, and a chance at thriving even when their industry is not. In addition it is easier […]

We have launched – Try now for free!

The day has come, we have launched a brand new Feedbackly!!  Finally the new software solutions is available for everyone just by singing up on Feedbackly website or via Feedbackly app. If you sign up TODAY and start your free trial, you will receive the first month completely free!

What should you ask from your potential customers online?

We are regularly asked what kind of website feedback we should be asking for in user surveys and polls. Our answer: it differs. The website and eCommerce feedback you attempt to acquire are contingent on the user’s experience, and what you’re attempting to accomplish. You should always have a clear goal what you would like […]

More sales with feedback in eCommerce?

Most eCommerce sites are run by data and hard analytics based on what their visitors have done on the site. This is of course very important. However, have you ever thought that the behavioral side doesn’t tell you everything?

How to analyze open and qualitative feedback?

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Analyzing the qualitative feedback is truly a challenge. It is time consuming and given with the quantitative feedback, it has to be taken together with it, even while analyzing.