CX in Pharmaceutical Industry

As an indispensable component of the health sector, the cus is rapidly developing with the advancements of technology. With the growth, pharmaceutical companies are looking for ways to differentiate their interactions with customers to gain a competitive advantage in the market. But, that’s not it. Customers are looking for a difference too. According to a […]

The 4 Cornerstones Of Customer Experience

There are as many approaches to customer experience as there are professionals in the field. But when talking about the cornerstones, we’re explicitly referring to operational customer experience and customer experience management. In other words, what are the basics building blocks of a customer experience strategy and how can you put them together to create […]

The All-New Feedbackly Is Launching on November 8th

  We’re very excited to announce that the all-new Feedbackly will launch on November 8th. (In 11 days to be exact!) We’ve been working on this project for more than a year, so we’re especially excited to explain in more detail exactly what you can expect from the new Feedbackly. Let’s start at the foundation. […]

Free Customer Journey Map Template for Retail

Customer journey map for retail businesses

Your customer’s journey is always unique from other companies, and a customer journey map is like a puzzle. Every touchpoint slots into your customer journey, building each stage bit by bit to reveal the overall picture of your organization’s customer experience. In recent years, this puzzle has become more and more complex to build, manage […]

Free Customer Journey Map Template For Ecommerce

Customer jouney map template for retail businesses

A customer journey map is like a puzzle. For eCommerce, this puzzle can be very complex or it can be very straightforward – but the same rules apply. Every customer touchpoint you have to make up the pieces of your customer journey, building each stage bit by bit to reveal the overall picture of your […]

City of Helsinki Teams Up with Feedbackly to Improve Recreational Facilities

Helsinki City

The City of Helsinki operates public recreation facilities to serve over half a million residents in the area, and have done so for decades. Helsinki is unique in that its inhabitants have the opportunity to enjoy the beauty of nature on land, at sea and on islands on foot, by bike or in a boat. You […]

Why Should You Care About Customer Experience?

Customer experience is a term that has been added to the public lexicon steadily over the past 15 years, and is more quickly becoming a staple for new and established companies looking for ways to gain a competitive advantage in their respective markets. For good reason too. 64% of people think that customer experience is more […]

The True Cost of Bad Customer Experiences

Imagine this: You’re doing everything you can to grow your business. You’ve redesigned your website, you’re sales team is working hard, and you are indeed getting new customers. But your customer churn is through the roof, and you don’t even know if your customers are satisfied. What’s worse, you’re running out of ideas and your […]

How Can You Compete Against Amazon?

It’s a great time to shop online. Supply chains are becoming more efficient, shipping methods are getting cheaper, and now more than ever people from all corners of the world can have their favourite products shipped straight to their front door. Amazon is taking advantage of this more than any other company in the world […]