The All-New Feedbackly Is Available Now!
If you’ve been following our blog in the last few weeks, you’ll know that today is the day. Feedbackly has received its biggest update ever, and it’s available now. Just log in or sign up to explore the new Feedbackly. If you’re curious about what has changed, check out our last blog post. Here is […]
The All-New Feedbackly Is Launching on November 8th
We’re very excited to announce that the all-new Feedbackly will launch on November 8th. (In 11 days to be exact!) We’ve been working on this project for more than a year, so we’re especially excited to explain in more detail exactly what you can expect from the new Feedbackly. Let’s start at the foundation. […]
Feedbackly Is Getting Its Biggest Update Ever
Your customers expect high quality service – that much is not new. What is new is that they are now expecting highly customized service as well as relevant and timely communication. Technology has been, and still is, boosting the change further and faster, and is simultaneously giving new opportunities for companies. Customer experience research suggests […]
What Is A Customer Journey Map? (Free Downloadable Template)
A customer journey map is an essential tool that affords companies the opportunity to understand the state of their organization’s customer experience by outlining points at which their customers interact with their brand. By creating a detailed map of customer interactions and touchpoints with an organization, customer feedback can be compiled at each stage and relevant […]