Alternative for CSAT – Emotional Value Index EVI®
Linda Sinisalo
January 19, 2023
Customer satisfaction is a paramount factor for the success of a business. After all, you can only thrive in the market as long as you
Customer Journey – Everything You Need to Know!
Evely Kaasiku
January 13, 2023
Startup brands are always keen on learning how to attract and retain customers. While there’s no one-size fits model to keep customers happy, understanding your
Most wanted – Visual examples of the EVI® surveys
Aleksi Mäkelä
December 15, 2022
A study by Harvard shows that 95% of purchase decisions are emotional. Further, research by Gallop has identified that 70% of decisions are based on
Free Survey Templates – Feedbackly
Aleksi Mäkelä
December 8, 2022
Gathering feedback is a paramount aspect of a better customer journey and a better customer experience. It is only by understanding your clients that you
Why Was Emotional Value Index (EVI®) Developed
Aleksi Mäkelä
December 2, 2022
Emotional Value Index (EVI®), in a word, is brilliant. Not to brag, but the many client testimonials and data prove it to be one of
How to Create Surveys That Customers Love to Respond
Evely Kaasiku
November 24, 2022
Customers prefer businesses that offer a fabulous and effortless customer experience. Brands need feedback to improve their buying journey and meet these expectations. Surveys are
How to Move from NPS to EVI®?
Aleksi Mäkelä
November 17, 2022
Net Promoter Score (NPS) is a glorified metric in the field of customer experience. Sure enough, the simple question of how likely a customer is
What is Emotional Value Index®?
Jaakko Männistö
November 10, 2022
Emotional Value Index (EVI®) is a CX KPI designed to measure emotional experience. It tries to capture customers’ emotional engagement with the brand as they go through different stages of the customer journey. In this regard, emotional experience is customer experience evaluated using emotions.
Why EVI® Is a Big Hit in CX Today
Evely Kaasiku
October 27, 2022
Emotional Value Index (EVI®) is a relatively new KPI to hit the CX industry in recent times. But, it is quickly becoming one of the
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