Why You Should Pay More Attention To Your Promoters
It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this art. One of the most common mistakes we see is only focusing on negative feedback or detractors in the Net Promoter Score terminology.
How to Use Upsell to Increase Customer Happiness
This article clarifies what an upsell is and how you can utilize it to profit from anything your sell…or give away.
Why Is Customer Experience So Important to your business?
There’s a lot of buzz right now around customer experience, but what are people really saying about it? By dedicating themselves to a better customer experience, companies can reap many benefits including: higher revenues and retention, happier employees, recognition, and a chance at thriving even when their industry is not. In addition it is easier […]