Case Study: How IVALO.COM Doubled Its Customer Retention Rate in 6 Months
IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had a chance to meet with their Chief Digital Officer Hanna Sairinen to discuss and learn how they did it. We are now excited to share this inspirational story also with you. First, a […]
How to build customer loyalty – 5 simple tips
Getting customers is hard so why not try to keep the current ones even longer? Keeping them should be easier than getting new ones. You know them already, you know what they want and you know what they expect of you – or do you? With fierce competitors building communities and aggressively marketing on price, […]
What is Net Promoter Score (NPS)?
In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.