The 4 Cornerstones Of Customer Experience
There are as many approaches to customer experience as there are professionals in the field. But when talking about the cornerstones, we’re explicitly referring to operational customer experience and customer experience management. In other words, what are the basics building blocks of a customer experience strategy and how can you put them together to create […]
Keeping Up With the Latest Technology to Improve Customer Service
The rapid growth of digital innovation has not only impacted the customer experience, it has also changed customer expectations. This is reflected in a recent survey that found that 64% of people believe that their customer experience is more important than the price of the product or service they are purchasing. After all, it’s customer […]
How Feedback Can Reduce The Customer Service Gap
What Is The Customer Service Gap? The customer service gap, and in particular the customer expectation management gap (outlined by Parasuraman et al, 1985) is a model that encourages companies to address the difference between their customers’ expectations and management’s perception of the quality of customer service. Example: Two surveys are sent out at the same […]
Why Is Customer Experience So Important To Measure?
There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate themselves in a competitive market. But what are people really saying? By dedicating themselves to a better customer experience, companies can reap many benefits including higher revenues and retention, happier employees, more recognition, […]
Why Building A Customer Feedback Loop Is So Important For Your Business
One of the hardest things to obtain from the company’s perspective is useful customer feedback. Yet, customers are often only too eager to provide you with their experiences because they want their opinions to be heard. This eagerness is often sparked by either a positive or negative experience with your company. At the bare minimum, […]
5 Reasons Why You Should Invest in Improving Customer Experience
Over the past few decades, there has been research at length about the value of optimizing your customer touch points and how important it is to get your customer – facing workers the tools and information they need to provide a better customer experience.
The Feedbackly way
When Feedbackly was initially built the founders knew they wanted to grow and flourish the company in a very open way. We always thought that through open discussion and flexibility, people can more easily flourish as they feel more respected and they are able to take control of their own lives. We have always encouraged […]
How to Use Upsell to Increase Customer Happiness
This article clarifies what an upsell is and how you can utilize it to profit from anything your sell…or give away.
Why Is Customer Experience So Important to your business?
There’s a lot of buzz right now around customer experience, but what are people really saying about it? By dedicating themselves to a better customer experience, companies can reap many benefits including: higher revenues and retention, happier employees, recognition, and a chance at thriving even when their industry is not. In addition it is easier […]