Why Building A Customer Feedback Loop Is So Important For Your Business
One of the hardest things to obtain from the company’s perspective is useful customer feedback. Yet, customers are often only too eager to provide you with their experiences because they want their opinions to be heard. This eagerness is often sparked by either a positive or negative experience with your company. At the bare minimum, […]
Why Is Customer Experience So Important to your business?
There’s a lot of buzz right now around customer experience, but what are people really saying about it? By dedicating themselves to a better customer experience, companies can reap many benefits including: higher revenues and retention, happier employees, recognition, and a chance at thriving even when their industry is not. In addition it is easier […]
5 ways to turn positive feedback into sales through marketing
All great sales representatives and marketing managers worth their salt know the significance of feedback and how it helps them with future sales.
How to build customer loyalty – 5 simple tips
Getting customers is hard so why not try to keep the current ones even longer? Keeping them should be easier than getting new ones. You know them already, you know what they want and you know what they expect of you – or do you? With fierce competitors building communities and aggressively marketing on price, […]
What is Net Promoter Score (NPS)?
In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.
Increase your sales by listening to your customers
Do you know when your customer leaves satisfied or when there is a high risk that the negative feedback starts to spread on social media? Did you know that it is six times more likely that your customers will tell others about the bad experience he or she had than recommend your service? If you […]
3 tips on how to improve your customer feedback measurement
Measuring total customer experiences from all touch points, rather than “assuming customer satisfaction” and sharing this information company-wide allows you to implement and execute upon strategies for future success.