All great sales representatives and marketing managers worth their salt know the significance of feedback and how it helps them with future sales.
Getting customers is hard so why not try to keep the current ones even longer? Keeping them should be easier than getting new ones. You
Whether your business is an online store or a storefront downtown, providing excellent motivation for your staff will determine if you succeed in the long run.
Most eCommerce sites are run by data and hard analytics based on what their visitors have done on the site. This is of course very important. However, have you ever thought that the behavioral side doesn’t tell you everything?
Data, data, data – it is all about data nowadays. Still too often we tend to forget that it is not about the data, it is about
In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.
Do you know when your customer leaves satisfied or when there is a high risk that the negative feedback starts to spread on social media?
Measuring total customer experiences from all touch points, rather than “assuming customer satisfaction” and sharing this information company-wide allows you to implement and execute upon strategies for future success.
We are not the kings of our customers anymore. The tables have turned and nowadays the customer decides how to communicate with the companies and
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