5 ways to turn positive feedback into sales through marketing
All great sales representatives and marketing managers worth their salt know the significance of feedback and how it helps them with future sales.
How to build customer loyalty – 5 simple tips
Getting customers is hard so why not try to keep the current ones even longer? Keeping them should be easier than getting new ones. You know them already, you know what they want and you know what they expect of you – or do you? With fierce competitors building communities and aggressively marketing on price, […]
How To Reward Your Staff For Improved Customer Experience
Whether your business is an online store or a storefront downtown, providing excellent motivation for your staff will determine if you succeed in the long run.
More sales with feedback in eCommerce?
Most eCommerce sites are run by data and hard analytics based on what their visitors have done on the site. This is of course very important. However, have you ever thought that the behavioral side doesn’t tell you everything?
The importance of qualitative customer feedback in eCommerce
Data, data, data – it is all about data nowadays. Still too often we tend to forget that it is not about the data, it is about the person – a human being. Your customers have feelings and emotions and many time they are rather irrational. That one was almost common knowledge so why am I telling […]
What is Net Promoter Score (NPS)?
In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.
Increase your sales by listening to your customers
Do you know when your customer leaves satisfied or when there is a high risk that the negative feedback starts to spread on social media? Did you know that it is six times more likely that your customers will tell others about the bad experience he or she had than recommend your service? If you […]
3 tips on how to improve your customer feedback measurement
Measuring total customer experiences from all touch points, rather than “assuming customer satisfaction” and sharing this information company-wide allows you to implement and execute upon strategies for future success.
How to save up to 4k€ on your analytics cost per year?
We are not the kings of our customers anymore. The tables have turned and nowadays the customer decides how to communicate with the companies and businesses he or she wants to. Combined with digitalization and social media boom, this has led to a situations where our field of communications is very fragmented. Some of your […]