FREE eBook: Feedbackly’s Customer Journey University
A Crash Course Guide In Customer Journey Strategy Everything you need in one beautifully designed eBook.
Use Feedback To Boost Your Employee Experience
Improving customer experience is fast becoming one of the most important strategies for businesses. In fact, Gartner reported that: “By 2018, more than 50% of organizations will implement significant business model changes in their efforts to improve customer experience” Most CEOs now agree that improving customer experience is vital to their company’s success, but often […]
What Do Customers Think Of Feedbackly? Our NPS Score
At Feedbackly we strongly believe that to be the best in your industry, you must consistently listen to your customers and make changes to suit their needs. Only your customers know exactly how they feel about your company and can provide the best insights into how your product could change their lives, steering you towards […]
Customer Experience Trends In 2018
2017 has drawn to a close, a brand new year is upon us and so it’s about time we started to look forward to the exciting new possibilities for Customer Experience trends for 2018. We will take a look at what is most likely to happen with CX measurement over the coming months and give […]
We’ve improved our employee notifications feature!
Feedbackly allows you to configure automatic email notifications which can be triggered by the feedback you receive. This means that you can monitor all of your surveys for negative responses and act immediately to resolve problems when they arise. This works for all question types. You can set notifications for specific keywords in an ‘open […]
Question Sampling With Feedbackly
Some of the most requested features from our users relate to managing statistics and adding more functionality to add statistical significance to their feedback data. Not only does this make your data more meaningful, it allows you to make more powerful business decisions (and be more confident in those decisions). Feedbackly is the only feedback […]
8 Question Types You Can Add To Your Survey With Feedbackly
Feedbackly users are most shocked at the fact that ALL question types are available to our Free-plan users.
Customer Experience Platform: How To Choose The Right One
If you want to build a customer experience strategy, it needs to be built on strong foundations which are robust enough to evolve and change your business without needing to be rebuilt from scratch. Your strategic planning, program governance structure, and change management efforts go a long way toward building your success. But you also […]
How to build customer loyalty – 5 simple tips
Getting customers is hard so why not try to keep the current ones even longer? Keeping them should be easier than getting new ones. You know them already, you know what they want and you know what they expect of you – or do you? With fierce competitors building communities and aggressively marketing on price, […]